vipyes Responsible Gaming

Taking Control of Your Spending

Deposit limits are one of the most effective tools for keeping your gambling spending within a budget you are comfortable with. At vipyes, you can set a deposit limit denominated in Bangladeshi Taka (৳) on a daily, weekly, or monthly basis. For example, you might set a weekly deposit limit of ৳5,000 to ensure you never spend more than that amount on entertainment in any given seven-day period.

Once a deposit limit is active, our payment processing system — which handles bKash, Nagad, Rocket, and Upay transactions — will automatically decline any deposit attempt that would cause you to exceed your chosen limit. The limit applies regardless of which payment method you use.

• Reducing a limit takes effect immediately and cannot be reversed for 24 hours.
• Increasing a limit requires a 7-day waiting period before the higher limit becomes active.
• You will receive an SMS or email notification when you reach 80% of your deposit limit for a given period.
• Deposit limits can be set, reviewed, or modified by contacting [email protected] at any time.

Step Away for a Fixed Period

A time-out is ideal if you feel you need a short break from gambling without committing to a long exclusion period. During a time-out, your vipyes account will be fully suspended — you will not be able to log in, deposit, place bets, or play any casino games. Any pending withdrawals will continue to be processed normally during your time-out. Time-out options available at vipyes are 24 hours, 72 hours, 7 days, or 30 days. Once activated, a time-out cannot be cancelled early under any circumstances.

A Serious Commitment to Stop Gambling

Self-exclusion is designed for players who recognise that gambling is causing them harm and want to stop for an extended period. When you self-exclude from vipyes, your account is permanently closed for the duration of the exclusion period. You will be added to our exclusion list, which prevents you from creating a new account under the same personal details during the exclusion window. Self-exclusion periods available at vipyes are 6 months, 1 year, 3 years, or permanent exclusion.

To request self-exclusion, contact our support team at [email protected] with your account username and your chosen exclusion duration. Our team will process your request within one business hour. During self-exclusion, vipyes will suppress all promotional communications to your registered mobile number and email address.

21+ Requirement — Strictly Enforced

vipyes operates a strict 21+ age policy in line with responsible gambling best practices for the Bangladesh market. Every player must confirm they are 21 years of age or older at registration. We reserve the right to request documentary proof of age — such as a National Identity Card (NID) or passport — at any time. Accounts where age cannot be verified will be suspended until documentation is provided, and accounts confirmed to belong to persons under 21 will be permanently closed.

Keeping Gambling Sites Away from Children

If you share a device with minors, we recommend taking the following steps to prevent accidental or intentional access to gambling platforms including vipyes:

• Enable parental control software on shared devices and family computers.
• Never save your vipyes login credentials in a shared browser profile.
• Log out of your vipyes account immediately after each session on a shared device.
• Keep your account password and bKash/Nagad credentials confidential at all times.
• Educate children about the risks associated with gambling from an early age.

If you believe a minor has accessed your vipyes account, contact [email protected] immediately so our team can review account activity and take appropriate protective action.