vipyes Privacy Policy

Information You Provide When Signing Up

When you create a vipyes account, we collect the following registration data:

• Full legal name as it appears on your national identity document.
• Date of birth (to verify you are 21 years of age or older).
• Residential address in Bangladesh (district, thana, full address).
• Mobile phone number linked to your bKash, Nagad, or Rocket account.
• Email address (if provided for account recovery purposes).
• Chosen username and encrypted account password.

Documents for KYC Checks

To comply with anti-money laundering (AML) obligations and to confirm player age and identity, vipyes may request copies of the following documents at any point during your account lifetime:

• National Identity Card (NID) or passport.
• Proof of residential address (utility bill, bank statement, or equivalent issued within the last three months).
• Screenshot or confirmation of your registered mobile financial service account (bKash, Nagad, Rocket, or Upay).

Document images are stored securely and are accessible only to our compliance team. They are never shared with third parties except where legally required.

Payment and Gaming Activity Records

Every financial transaction and gaming activity on your vipyes account generates a record. This includes deposit amounts and timestamps, withdrawal requests and processing status, game session history (games played, bet amounts, win/loss outcomes), bonus crediting and wagering progress, and account balance changes. Transaction records are retained for a minimum of five years to meet financial record-keeping requirements.

Automatically Collected Information

When you access vipyes via a web browser or mobile device, we automatically collect certain technical data to ensure platform security and performance. This includes your IP address, device type and operating system, browser type and version, session duration and page interaction data, and geolocation data at the country and region level. This data is used for fraud prevention, responsible gaming monitoring, and platform optimisation — it is never used to build advertising profiles.

Support and Contact Records

When you contact vipyes customer support via live chat, email, or SMS, we retain a record of that communication including the content of your messages, timestamps, and the outcome of any support interaction. These records allow us to maintain consistency in support quality, investigate disputes, and meet compliance obligations.

Required for Platform Functionality

Essential cookies are strictly necessary for the vipyes platform to function correctly. They maintain your logged-in session, store your language and display preferences, and enable secure communication between your browser and our servers. These cookies cannot be disabled without preventing core platform functions from working. They do not track your activity for marketing purposes and contain no personally identifiable information beyond a session token.

Understanding How Players Use vipyes

With your consent, vipyes uses anonymised analytics cookies to understand how players navigate the platform — which pages are visited most frequently, where players encounter difficulties, and how game categories perform. This data is aggregated and never linked to individual player identities. Analytics data helps us improve the vipyes experience for players across Bangladesh.

Your Control Over Non-Essential Cookies

You may withdraw consent for non-essential cookies at any time by adjusting your browser settings to block or delete cookies. Please be aware that disabling certain cookies may affect the performance of some platform features. For guidance on managing cookies on your specific device or browser, consult your browser's help documentation. vipyes does not currently use third-party advertising cookies or cross-site tracking pixels.

bKash, Nagad, Rocket, Upay, and Banking Partners

To process deposits and withdrawals on your behalf, vipyes shares the minimum necessary payment data with our authorised payment processing partners. This includes your registered mobile number, transaction amount in Bangladeshi Taka (৳), and a transaction reference identifier. Payment processors receive only the data required to complete the transaction and are contractually prohibited from using your data for any other purpose.

Pragmatic Play, Evolution Gaming, and Other Studios

When you launch a casino game supplied by a third-party provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a session token and pseudonymous player identifier are shared with that provider's game server to enable gameplay. No directly identifiable personal data (such as your full name, NID number, or mobile number) is shared with game providers. Game providers are bound by their own data protection policies and by contractual obligations with vipyes.

Compliance with Legal Obligations

vipyes may be required to disclose personal data to law enforcement authorities, financial intelligence units, or other competent regulatory bodies where we receive a lawful order or legal obligation to do so. In such circumstances, we will disclose only the minimum information required to satisfy the legal request and will notify the affected player where we are legally permitted to do so.

Technical and Operational Partners

vipyes works with a small number of vetted third-party service providers to operate the platform — including hosting infrastructure, customer support software, and fraud detection tools. These providers act as data processors under written agreements that strictly limit their use of your data to the services they provide to vipyes. They may not use your data for their own purposes and must meet the same data protection standards that vipyes applies.

While Your Account Remains Open

For the duration of your active vipyes account, we retain all registration data, transaction records, and communications data necessary to operate your account, process payments, and provide customer support. This data is reviewed periodically to ensure it remains accurate and up to date.

After You Close Your Account

Following account closure, vipyes retains certain categories of personal data for the periods set out below to meet legal, regulatory, and audit obligations:

• Transaction records and financial data: minimum five years from the date of the last transaction.
• Identity verification documents (KYC): minimum five years from account closure.
• Customer support communications relating to disputes: three years from resolution.
• Responsible gaming and self-exclusion records: seven years from account closure to prevent re-registration during an active exclusion period.

After these retention periods have elapsed, data is securely deleted or irreversibly anonymised.

Request a Copy of Your Data

You may request a copy of all personal data that vipyes holds about you. We will provide this in a structured, commonly used format within 30 days of receiving your verified request.

Correct Inaccurate Information

If any personal data held by vipyes is inaccurate or incomplete, you have the right to request correction. Please contact support with the correct details and supporting documentation where applicable.

Request Deletion of Your Data

You may request deletion of your personal data. This right is subject to our legal retention obligations — data we are required by law to retain cannot be deleted ahead of the applicable retention period. We will inform you of any data that cannot be immediately deleted and the reason why.

Opt Out of Marketing Communications

Where we process your data on the basis of consent — such as for promotional emails or SMS notifications about bonuses and offers — you may withdraw that consent at any time by contacting support or by following the unsubscribe link in any marketing message. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Object to Legitimate-Interest Processing

Where vipyes processes your data on the basis of legitimate interests — such as fraud detection or platform security analytics — you have the right to object to that processing. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is necessary for legal claims.

How We Protect Your Data

vipyes implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, AES-256 encryption for sensitive data at rest, two-factor authentication for all internal staff access to player data systems, regular penetration testing and vulnerability assessments, and real-time intrusion detection monitoring.

What Happens if a Breach Occurs

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, vipyes will notify affected players without undue delay and will take immediate steps to contain the breach, assess its scope, and remediate any vulnerabilities that contributed to it. Where required by applicable law, we will also notify the relevant competent authorities. Our security team operates on a 24/7 basis to respond to security incidents.

Protecting Your Own Credentials

While vipyes takes every reasonable precaution to protect your data on our systems, you also play an important role in keeping your account secure. You should use a strong, unique password for your vipyes account, never share your OTP verification codes with anyone (including persons claiming to be vipyes staff), log out of your account when using a shared device, and contact [email protected] immediately if you suspect unauthorised access to your account.

How We Inform You of Changes

vipyes may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the services we offer. When we make material changes to this policy, we will notify registered players via their registered mobile number or email address at least 7 days before the revised policy takes effect, where reasonably practicable. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.

Questions About This Policy

If you have any questions, concerns, or complaints about how vipyes handles your personal data, please contact our support team at [email protected]. We treat all privacy-related enquiries seriously and will respond within 5 business days (Bangladesh Standard Time, UTC+6). If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.